Age Requirement Policy
Guests must be 17 years or older with photo identification to reserve a room. Minors must be accompanied by an adult at all times.
Alcoholic beverage service is restricted to those aged over 21.
Check Acceptance Policy
The hotel does not accept personal checks for payment or provide check cashing services.
Connecting Room Policy
The hotel is pleased to offer connecting rooms for your convenience. Please make your request as early as possible to ensure availability. Connecting rooms cannot be guaranteed in advance.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Smart-casual attire is recommended in all restaurants and in the lobby area. Shorts are not permitted in the Keraton Lounge.
Disability Access Policy
The hotel is pleased to offer Grand Deluxe Rooms with disability access, featuring grip bars for the shower room and free-standing bathtub, double vanity height and wide sliding doors. Please make requests upon reservation to ensure availability.
Early Arrival Policy
We are pleased to accommodate early arrivals based upon availability. No additional charge will apply.
Early Departure Policy
We are pleased to accommodate early departures upon request. No additional charge will apply.
12 Years Old Children and under may sleep in existing room bedding at no cost. Rollaway beds, child rollaways, and cribs may incur additional charges.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or ID Card.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request. No additional charge will apply.
The hotel does not accept credit card authorization forms. Please contact the hotel directly to arrange for prepayment.
Pets are not allowed.
Use of the pool is for hotel guests only. Adult supervision is required for guests under 12 years of age.
We are pleased to accommodate requests for smoking or non-smoking guest rooms. Please note that smoking is not permitted in the hotel's restaurant or lounge. There are, however, designated smoking areas on the terrace at Bengawan.
The Indonesian government requires a passport that is valid for at least six months beyond one’s date of entry, along with proof of onward passage in the form of a return ticket or a through-travel ticket. Please consult your nearest Indonesian embassy for an updated list of countries where residents are not required to have a visa to enter Jakarta or are eligible for a Visa-on-Arrival. A 30-day Visa-on-Arrival is available for a fee. Visa and passport policies are subject to government regulation. Guests who cannot fulfill requirements may not be allowed to enter the country.
We regret that Keraton at The Plaza does not maintain a waitlist at this time.